Small businesses are poised to enter a new year that, for the first time, is focusing on creating fewer in-person connections with customers, rather than more. The rapid digitalisation of the past year has created an environment where SMBs must adapt to remain competitive. The priorities of small businesses are shifting as a result, towards the creation of secure remote work environments and the necessary adoption of cloud technology. As part of this digital transformation, small businesses must consider several more priorities as they move into a new year:        1. Low-cost artificial intelligence (AI) technology After the sudden technology adjustments forced upon companies in 2020, many small businesses will need to make up for lost productivity. With additional resources unlikely to materialise, low-cost AI will become even more of a requirement. A solution like Microsoft Azure offers…